Privacy Policy

1. Introduction

GuideMyStays ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when you register for an account, use our services, or contact us. This information may include:

• Name and contact information (email address, phone number)
• Account credentials (username and password)
• Property information for hosts (address, description, amenities)
• Business information for local business partners (business name, location, category)
• Payment and billing information
• Communications you send to us

2.2 Automatically Collected Information

When you access our services, we automatically collect certain information, including:

• Device information (device type, operating system, browser type)
• Log data (IP address, access times, pages viewed)
• Location information (with your consent, for providing relevant local recommendations)
• Usage data (features used, interactions with the platform)

2.3 Analytics Information

We collect analytics data to improve our services, including guide views, business impressions, and click interactions. This data helps property hosts and local businesses understand how guests engage with recommendations. All analytics are collected in a privacy conscious manner without tracking individual guests across properties.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Creating and managing your account
• Processing transactions and sending related information
• Generating local area guides with business recommendations for property guests
• Providing analytics and insights to hosts and business partners
• Sending administrative information, updates, and promotional communications
• Responding to your inquiries and providing customer support
• Detecting, preventing, and addressing technical issues and fraud
• Complying with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Service Providers: We share information with third party vendors who perform services on our behalf, such as payment processing, data hosting, and analytics.
• With Business Partners: Aggregated, anonymized analytics data may be shared with local businesses participating in our platform to help them understand guest engagement.
• For Legal Purposes: We may disclose information when required by law, in response to legal process, or to protect our rights, privacy, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information for other purposes with your explicit consent.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain exceptions.
• Portability: You may request a copy of your data in a structured, machine readable format.
• Opt Out: You may opt out of receiving promotional communications by following the unsubscribe instructions in those messages.
• Withdraw Consent: Where we rely on consent to process your information, you may withdraw that consent at any time.

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve your experience, understand usage patterns, and deliver relevant content. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our services.

9. Third Party Links

Our services may contain links to third party websites, applications, or services. This Privacy Policy does not apply to those third party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third party services you access.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. By using our services, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

12. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These rights include the right to know what personal information is collected, the right to delete personal information, the right to opt out of the sale of personal information, and the right to non discrimination for exercising privacy rights. To exercise these rights, please contact us using the information below.

13. European Privacy Rights

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have certain rights under the General Data Protection Regulation (GDPR) and similar laws. These include the right to access, rectify, erase, restrict processing, data portability, and object to processing. You also have the right to lodge a complaint with a supervisory authority. Our legal basis for processing personal information includes consent, contract performance, legal obligations, and legitimate interests.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: